Becoming a Leader Who Listens

Most leaders are problem solvers and achievers.  They are the ones who get things done, the high performers and the award winners.  Traits like initiative, assertiveness, and determination are second nature to most leaders.  Individual accomplishments and recognition are goals to attain, and our culture rewards the individual for making it alone.  We learn from an early age to do things independently. We are encouraged by cultural conditioning through institutions, family, and media to achieve independent success and to be the best.  Continue reading “Becoming a Leader Who Listens”

7 Steps to Changing Your Thoughts

Self-awareness is critical to successful leadership.  As leaders, we have power and influence.  Our thoughts are the basis for every action we take as a leader.  Everything created by humans started as a thought.  Think about that!  Everything on earth for thousands of years created by humans started as a thought.  Thoughts determine our actions.  They are the spark of every act of creativity and of violence. Thoughts can determine the course of our lives.  They are powerful. Continue reading “7 Steps to Changing Your Thoughts”

Feedback Needs to Be Honest and Specific

Feedback needs to be honest and specific. There’s no reason to make up things when giving feedback.  Just tell the truth.  For positive feedback, the same rules apply.  State the facts and the reasons the employee is succeeding.  Example:  “Wow!  You are always willing to do anything and you volunteer to step up to do projects all the time.  I heard about how you helped out Danielle with her work and she was able to move forward. I love it!”

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Feedback Needs to Be Kind

Frequent feedback needs to be kind. Kindness is reflected in the words you use, your tone of voice, your body language, timing, and place.  We must always remain respectful.   Imagine how you would want someone to tell you how to improve.  Everyone deserves respect and kindness.   Think about what you want to say ahead of time. Use facts and not labels.  Spell out the problem without emotion, objectively. The tone of our voice needs to be caring and supportive for helpful feedback.  Are we really trying to help the person? Ask questions and let them say what’s going on for them. Listen carefully. Continue reading “Feedback Needs to Be Kind”